Return & Refund Policy

1. Current Maturation State & Free Tier Status

Wakeel Chamber is currently in an active developmental and maturation stage. All core platform services, verified directory listings, and chamber management features are 100% free for practicing advocates during this period. Once the system reaches maturity and monthly subscriptions are introduced, at least one month of advance notice will be provided before any fee is assessed.

2. When Can a Lawyer Request a Refund?

Subscribers and advocates can request a refund under any of the following circumstances:

• Initial 14-Day Refund Window: If you subscribe to any paid tier and are dissatisfied with our digital chamber management or directory tools, you can request a full refund within 14 days of your initial payment.
• Billing Errors & Duplicate Transactions: If your account is inadvertently billed multiple times or charged an incorrect sum due to gateway or network latency, 100% of the excess charge is immediately refunded.
• Prolonged Service Interruption: If platform tools or chamber CRM features experience significant, unscheduled downtime exceeding our SLA, a prorated or full refund may be requested for the affected billing cycle.
• Subscription Cancellation within Cooling-off Period: If you cancel your renewal within 48 hours of an automatic billing cycle without utilizing premium inquiry features.

3. Return & Refund Workflow Procedure

We are currently developing integrated self-service cancellation and return workflows directly inside the advocate settings dashboard. In the meantime, requesting a refund is straightforward and handled personally:

1. Submit Your Request: Contact our billing desk at support@wakeelchamber.com or call +92-307-11-66-444.
2. Provide Details: Include your registered email address, advocate profile name, invoice/PayFast transaction ID, and a brief description of the refund reason.
3. Review & Decision: Our support desk reviews all requests within 24 to 48 hours and sends an official confirmation email.
4. Payment Disbursement: Approved refunds are credited back to the original method of payment (PayFast payment gateway, bank transfer, debit, or credit card) within 5 to 7 business days, subject to bank processing cycles.

4. Non-Refundable Items & Disclaimers

As Wakeel Chamber is a software and directory platform, third-party legal professional fees paid directly by clients to individual advocates for private legal representation, court appearances, or drafting are governed solely by the advocate-client engagement agreement and are outside the platform billing scope.